Speed & efficiency
The opportunity is offered to Termal Group’s customers to purchase the spare parts directly on private online areas; this speeds up the procedures for entering and processing orders, and can speed up interventions in support too.
The Spare Parts Department handles about 11.000 codes, and has an average stock of 50.000 spare parts. This allows a quick execution of orders, that for 98% of the cases takes place in 24 hours.
The storage of spare parts is carried out through three automated vertical storage systems, located in the logistics area of Bologna warehouse.
A management software coordinates and manages all processes of the automated storage systems, thus ensuring the full control of the locations, the preparation of orders in real time, the cancellation of errors in the orders’ preparation and the constant monitoring of the spare parts in stock.